Privacy Policy

1. Introduction

Contentaxle, Inc. ("Contentaxle," "we," "our," or "us") operates the website contentaxle.com and the Contentaxle content generation platform. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.

By accessing or using our services, you agree to the practices described in this policy. If you disagree, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Account registration information: name, work email address, company name, job title, and password.
• Contact form submissions: name, email, company, team size, and any message content you send.
• Brand corpus uploads: content files, brand guides, and style documentation you upload to train your voice model. This content is used exclusively within your workspace.
• Billing information: collected and processed by our payment processor; we do not store full card numbers.

2.2 Information Collected Automatically

• Usage data: pages visited, features used, generation requests made, and timestamps.
• Device and browser information: browser type, operating system, and IP address.
• Cookies and similar tracking technologies (see Section 6).

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Contentaxle platform.
• Process transactions and send related notices.
• Respond to comments, questions, and support requests.
• Send administrative and product update communications.
• Monitor usage to improve performance and develop new features.
• Prevent fraudulent or unauthorized access.
• Comply with legal obligations.

We do not use your uploaded brand corpus or generated content to train shared AI models. Your workspace content is isolated and private to your account.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist us in operating the platform (cloud hosting, payment processing, analytics). These providers are contractually bound to use information only as directed by us.
• Legal requirements: when required by law, subpoena, or to protect our rights and safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

5. Data Retention

We retain account information for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us at [email protected]. We will process deletion requests within 30 days, subject to legal retention obligations.

6. Cookies

We use cookies and similar technologies to maintain session state, measure site performance, and improve your experience. You can control cookie preferences through our cookie banner or your browser settings. For more details, see our Cookie Policy.

7. Security

We implement industry-standard security measures including encryption in transit (TLS 1.2+), encryption at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but commit to prompt notification in the event of a breach affecting your data.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict processing of your data.
• Data portability (export of your data in a structured format).

To exercise these rights, contact us at [email protected].

9. Children's Privacy

Our services are intended for business users aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we learn we have done so, we will delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of material changes by email and update the "Last updated" date above. Continued use of our services after changes constitutes acceptance.

11. Contact Us

For privacy questions or to exercise your rights:

• Email: [email protected]
• Mail: Contentaxle, Inc., 111 West 19th Street, 5th Floor, New York, NY 10011